Enduring Heart Bed and Breakfast Inc.
Data Privacy Policy
The privacy and security of your personal data is very important to us. Information about how we manage your personal data is set out in the following paragraphs. If you have any questions or concerns about your personal data or our Data Privacy Policy please contact our head office:
Enduring Heart Bed and Breakfast Inc.
Attn: Privacy Office
1590 County Road 18
Oxford Mills, Ontario
Canada
K0G 1S0
Email: privacyoffice@enduringheartbnb.com
The personal information that we collect
We collect personal information that you choose to provide voluntarily when using our web sites and at the on-site service desk. This information includes your name, email address, mailing address, phone number, reservation details, credit card number and expiration date. This information is essential to process and fulfill your reservation. We may also ask for personal information when you contact our reservations desk. This will allow us to protect your confidentiality by verifying your identity.
Following a stay at Enduring Heart Bed and Breakfast Inc., your personal information is collected and stored locally on-site, and subsequently transferred to a centralized database. This facilitates aggregated trend analysis used for management purposes such as planning evaluating amenities, guest preferences, and advertisement planning. In addition, your business with us is valued and we may use the record of your stay to send you communications via postal mail or email, such as guest surveys regarding your satisfaction with your stay. We will not contact you to provide promotional offers and benefits unless you have specifically consented to receive such communications. Even if you consent to such communications, you may “opt-out” at any time by contacting the reservations desk at “privacyoffice@enduringheartbnb.com”.
How We Use Your Personal Information
Information we collect on our web sites and at the on-site service desk may be used to enhance your experience in the following ways:
- Confirm your reservations
- Request your evaluation of your stay via a satisfaction survey
- Send you emails that relate to a reservation
- Bill your credit card for Advance Deposits
- Respond to your customer-service inquiries or requests
- Communicate special offers and featured items to you, if you choose to receive such notices
We collect this information to enhance the quality of your experience during your visit to our site for the purposes of fulfilling the services provided by Enduring Heart Bed and Breakfast Inc. and will not sell or rent this information to any third-parties.
When and With Whom We Share Your Personal Information
We will share personal customer information with our company employees, trusted partners, service providers and contractors on a need-to-know basis for limited purposes, including fulfilling customer reservations, arranging third-party reservations, communicating to customers via email, and completing credit card transactions.
Aside from the purposes described above, we do not share your personal information with any other third parties unless we have your permission or under special circumstances, such as when we believe in good faith that the disclosure is required by law or to protect the safety of hotel guests, employees, the public or Enduring Heart Bed and Breakfast Inc. property. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order or legal process served on our business entity. We may share aggregated demographic and statistical information in the course of our business with certain third parties. This sharing does not include any personal information that can identify any individual person.
How We Protect the Security of Your Personal Information
In our efforts to protect your personal data, we use generally accepted standards for safeguards including administrative, technical and physical measures. Additional safeguards are in place for sensitive personal data. These safeguards are continually updated and maintained by qualified information security professionals.
How do I correct or update my information?
Personal information that is stored by Enduring Heart Bed and Breakfast Inc. can be checked and updated at any time by sending an email to privacyoffice@enduringheartbnb.com.
While some personal information may be deleted upon request, some personal data must be retained for official record keeping purposes.
Cookies and other computer information
When you visit the Enduring Heart Bed and Breakfast Inc. website, you will be accessing a website supported through a third-party service provided by SiteMinder. The details of the SiteMinder cookie policy are available here. Upon accessing the website, you will be prompted with a banner requesting you to “Accept” a “cookie” and a link to the cookie policy. A "cookie" is a small text file stored on your computer's hard drive. The purpose of the cookie is to your computer when you visit our site so we can enhance your online experience.
You can choose to visit our website without cookies, but without these identifying files you will not be able to take advantage of certain desirable features of the site including making reservations. To visit without cookies, you can choose to ignore the cookie banner with option to accept cookies or you can configure your browser to reject all cookies.
The Enduring Heart Bed and Breakfast Inc. website includes many links to third-party sites referencing local business and attractions that may be of interest to our guests. By selecting any of these links, you will be connected to one or more of these third-party websites. Enduring Heart Bed and Breakfast Inc. is not responsible for the privacy policy, cookie policy, or security of these third-party websites. Enduring Heart Bed and Breakfast Inc. has no control over these websites or their use of cookies. This privacy policy covers the use of cookies by Enduring Heart Bed and Breakfast Inc. websites only and does not cover the use of cookies by any third-parties.
The Enduring Heart Bed and Breakfast Inc. website will also collect certain technical information from your computer each time you request a page during a visit to our website. This information may include your Internet Protocol (IP) address, your computer's operating system, browser type and the address of a referring Web site, if any. We collect this information to enhance the quality of your experience during your visit to our site and will not sell or rent this information to any third-parties.
From time-to-time Enduring Heart Bed and Breakfast Inc. may use various website analytics tools and technologies regarding activities on our website that require storage of web session data. The overall aim of these tools is to aid in making the website easy to use and to proactively identify and correct error conditions. These tools and technologies are also used to assist website visitors who report problems in the use of our website. Stored web session data is never sold or rented to third parties and is purged when these purposes have been fulfilled.
Use of third-party services
The Enduring Heart Bed and Breakfast Inc. website and Internet services are provided through SiteMinder.